NOC-1
Network Operations Center Service |
"My overall experience with TechTell has been outstanding. The network operations center has always been very prompt and knowledgeable in the level of service they provide..." US Fund for Unicef
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For Public and Private Networks
TechTell is offering their NOC-1 package for complete operations and monitoring of your network.
The NOC-1 service includes robust Network Element Monitoring and Management, Network
Provisioning and Trouble Management Processes, Billing Data Collection and Processes,
Change Control Processes, and finally, complete Customer and Network
Information Management.
- A Ticketing System complete with Event Log that keeps track of customer
information.
- Easy-to-access customer contacts and information, with the ability to
juggle levels of escalation.
- Robust Monitoring and Usage Reports, including Device Logs and
Outage Tracking. This information is fed into the ticketing system.
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- Trouble management for all External input devices including e-mail, Chat,
and Phones.
- Web-based, easy access provisioning that keeps the customer "in the loop."
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Why do I need NOC-1 Network Operations Center Services?
In this day and age, technology is a must in most organizations. Many rely on the fact
that their networks must run 24x7x365 without problems.
Network downtime means trouble for your business, and this is where TechTell's NOC-1 Service
can help.
TechTell's complete monitoring facilities provide meshed redundancy
for your network monitoring as well as detailed reports and information
that keep your organization "in the loop". Our value-added service
will augment your technical staff as they work toward resolution of network problems. Also, if additional technical
resources are needed by your organization, TechTell can fulfill the problem resolution role as well.
Overall, the NOC-1
service TechTell provides insures the continued smooth operation of your organization's networks
and therefore, your business in general.
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Email: info@techtell.com
